We’re a small team, and we read every message ourselves. Whether you have a question before you order, need help with an order you’ve placed, or just want to say hi, we’re happy to help.
Email us
We answer Monday through Friday and aim to reply within one business day. If you’re writing about an order, please include your order number so we can help faster.
Quick help
- Where’s my order? You’ll get a tracking number by email when each package ships. You can also track your order here.
- Need to change or cancel? Email us as soon as possible. We can change or cancel an order until it has been processed.
- Something arrived damaged? Keep the packaging and email us photos within 7 days of delivery — we’ll make it right.
- Returns. You have 30 days. See our Returns & Refunds policy or start a return.
- Shipping questions. See our Shipping Policy and FAQ.
Raah Traders · Chicago, Illinois · Shipping to all 50 US states and Washington, D.C.