We want you to love what you ordered — and we keep returns fair for everyone.
30-day returns
You can request a return within 30 days of delivery. To start, use our return request form. Please don’t send anything back until your return is approved — approved returns include the correct return address.
Damaged, defective or wrong item — we cover it
- Let us know within 7 days of delivery and include photos of the item, packaging and shipping label.
- We’ll send a replacement or a full refund (including any shipping you paid). Return shipping is on us.
- For many items you won’t need to send anything back.
Changed your mind or not what you expected
- The item must be unused, in original condition and packaging, with all parts and accessories.
- You pay return shipping, using any tracked shipping service. We recommend keeping your tracking number.
- Once we receive and inspect the item, we refund the full item price. No restocking fees.
Items we can’t accept back
- Used personal care and hygiene items (for example makeup brushes and hair accessories that have been used).
- Items damaged through misuse, or missing parts.
- Gift cards.
Refunds
Approved refunds go back to your original payment method. After approval (or after we receive your return), please allow 3–5 business days for your bank or card issuer to post it.
How it works
- Submit a return request with your order number and email.
- We review it within 1–2 business days and email you the next steps.
- Ship the item back if asked, or wait for your replacement / refund.
Questions? Email admin@raahtraders.com.